Refund policy
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
Return Eligibility
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags where applicable, and in its original packaging where applicable. You’ll also need the receipt or proof of purchase.
To start a return, please contact us at support@productionsbyrebeccasweeney.com within 14 days of receiving your order. Please do not send an item back without contacting us first.
For damaged, defective, or incorrect items, please contact us as soon as possible and include clear photos of the item and packaging so that we can evaluate the issue and make it right.
If your return is approved, we will provide instructions on how and where to send your package.
For returns due to a change of mind, ordering the wrong item, or any other reason that is not the result of an error or defect on our part, the customer is responsible for the cost of return shipping.
If an item arrives damaged, defective, or incorrect, we will provide a prepaid return shipping label when a return is required.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please include photos of the item and packaging when contacting us about a damaged, defective, or incorrect item.
Exceptions / Non-Returnable Items
Personalized or customized products made specifically for you, including items featuring a customer’s name, photo, custom text, or other customer-specific customization, are not eligible for return due to a change of mind. This does not include standard made-to-order or print-on-demand products that are not personalized or customized.
We also do not accept returns for hazardous materials, flammable liquids, or gases.
Sale items and gift cards are non-returnable.
If you are unsure whether an item is eligible for return, please contact us at support@productionsbyrebeccasweeney.com before sending the item back.
Exchanges
If you need a different item, the fastest way to get what you want is generally to return the eligible item and, once the return is approved, place a new order for the item you would like.
European Union 14-Day Cooling-Off Period
Notwithstanding the above, if merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved or declined.
If approved, your refund will be issued to your original payment method within 10 business days. Please remember that your bank or credit card company may require additional time to process and post the refund.
Original shipping charges are generally non-refundable unless the return is due to an error on our part, such as receiving a damaged, defective, or incorrect item.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at support@productionsbyrebeccasweeney.com.
Contact Us
If you have any questions about our Refund Policy or need help with a return, please contact us at support@productionsbyrebeccasweeney.com.